Position Summary: The Teller serves as the primary point of contact for customers and non-customers and provides outstanding customer service throughout the interaction. They perform a variety of customer transactions on a daily basis, provide information, resolve issues and look for opportunities to strengthen the customer relationship through suggestion of other bank products and services.
Hours: Part-Time (20 Hours), Monday - Friday 2:00 PM - 6:00 PM (with one day off during the week), Saturday 8:00 AM - 12:30 PM
Essential Functions:
- Accept and accurately process all financial transactions.
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
- Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
- Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
- Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
- Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
- Regular and reliable attendance is an essential function of this position.
- Perform other job related duties as assigned.
Qualifications:
- High school diploma.
- Fluent in Spanish required.
- Cash handling experience preferred.
- Accuracy and attention to detail.
- Previous sales and customer service experience preferred.
- Effective communicator - promotes Union Bank's customer service philosophy.
- Basic math skills and proficient computer skills.
- Ability to work independently and exercise good judgment.
Working Environment:
Indoor work - not exposed to outdoor elements or hazards
Ability to stand and/or walk for prolonged periods of time
Some sedentary work lifting and/carrying up to 50 lbs. occasionally.
PLEASE VIEW THE APPLICANT BEFORE PROCEEDING WITH YOUR APPLICATION.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled