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Service Coordinator
Omaha, NE
Job Description
Service Coordinator - 10am - 7pm after initial training period ($21-$24/hour)
About Cassling
Cassling strengthens community healthcare through customer-centric imaging and therapeutic technology, services and solutions. From critical access hospitals and diagnostic imaging centers to large health systems and IDNs, Cassling is committed to helping healthcare organizations improve access and outcomes, create efficiencies and lower costs.
Cassling serves as a partner and strategic advisor to healthcare organizations-helping them navigate the challenges of the fast-paced, ever-changing healthcare industry. Through our partnerships, including Siemens Healthineers, Cassling offers the best of both worlds-an unprecedented level of service and local support in combination with world-class imaging technology. Our goal is to impact 350 million patient lives by 2030.
Headquartered in Omaha, Nebraska, and founded in 1984, Cassling is proud to be a family-owned company and have Midwestern values and integrity at the heart of what we do. To learn more, visit.
Cassling serves as a partner and strategic advisor to healthcare organizations-helping them navigate the challenges of the fast-paced, ever-changing healthcare industry. Through our partnerships, including Siemens Healthineers, Cassling offers the best of both worlds-an unprecedented level of service and local support in combination with world-class imaging technology. Our goal is to impact 350 million patient lives by 2030.
Headquartered in Omaha, Nebraska, and founded in 1984, Cassling is proud to be a family-owned company and have Midwestern values and integrity at the heart of what we do. To learn more, visit.
About the Role
The Service Coordinator is an important role in assisting our healthcare systems with service needs relating to their hospital equipment. You will engage with our customers via phone and coordinate the activities to help get our customers' equipment up and running! You will engage with our Field Service Engineers (FSEs) and build relationships with a variety of people within our organization. This role offers competitive pay and the ability to develop within the organization. Our employees are making a meaningful difference in healthcare! Join us!
Successful candidates must reside in the Omaha, NE area. After successful completion of training and on-boarding, a hybrid schedule is available with a requirement to work 3 days in the office.
Primary Duties and Responsibilities
- Responsible for all areas of service dispatch, parts order requests, and customer service, including:
- Answering telephone calls.
- Processing service requests from customers, recording all relevant information for each call.
- Assigning and briefing FSEs on information pertinent to the call.
- Serving as a liaison between FSEs and appropriate management personnel, including communications relating to service functions.
- Monitoring a group email box for part orders and pricing requests.
- Processing and following up on all parts order requests as required, including assistance with part identification and pricing.
- Initiating purchase orders using an ERP software.
- Ordering escalations and tracking of out-of-stock parts.
- Participating in after-hours "on-call" rotation one week in duration, approximately once a month.
- Preparing and utilizing approved work instructions for all processes related to the position.
- Cross-training in shipping & receiving support with additional skills to serve as backup to other team members.
- After initial training period of approximately 2 weeks, working schedule/hours will be 10am-7pm.
Knowledge, Skills and Attributes
- Proficiency with Word, Excel, databases, and company software.
- Ability to type a minimum of 40 words per minute.
- Excellent ability to enter data during customer calls, navigate fields/screens, with working knowledge of phone systems.
- Effective oral and written communication skills.
- Excellent interpersonal skills.
- Interact competently with customers, co-workers, and management.
- Willingness to carry a cell phone and work "on-call" as scheduled, after the initial training period.
- Ability to multi-task and work with a sense of urgency.
- Maintain strict confidentiality.
- Dependably good attention to detail.
- Ability to work in a fast-paced, and moderately supervised environment in which the handling of exceptional cases or difficulties referred by others occurs routinely.
Education and Experience
- Education: High School diploma or equivalent (required); Associate's degree (preferred)
- Experience: 2+ years' experience in clerical and customer service/call center environment interfacing with customers daily. Familiarity with work orders and purchase orders is desired. Inventory software experience preferred.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit (up to 70% of the workday), talk, see, finger/grasp, hear.
- While performing shipping/receiving duties, the employee may be required to use step ladders, lift (up to 50 pounds) and use a pallet mover.
Supervision Received
Reports to and receives general direction from the Director of Operations. Expected to act independently and in compliance with objectives and procedures.
Cassling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Cassling also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email or call 402-334-5000.
CQuence Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. CQuence provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email hr@cquencehealth.com. Cassling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Cassling also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email hr@cassling.com.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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